At Salon and Spa Aken, we value your time and appointments with our team of professionals. To ensure that we can accommodate all our guests and run our services smoothly, we have established the following policies.

24-HOUR CANCELLATION POLICY:

We understand that sometimes unexpected circumstances can arise, but we kindly request that you provide us with a 24-hour notice if you need to cancel or reschedule your appointment. This allows our team to adjust their schedules accordingly and provides the opportunity for guests on our waiting list. In the case of last-minute cancellations or no-shows, you will be required to pay in full for all services booked. We do our best to work with you in emergencies.

COURTESY CALL, EMAIL, AND TEXT REMINDERS:

As a courtesy, we send a call, email, or text to confirm your appointment 24 hours in advance. It is your responsibility to remember your appointment dates and times to avoid missed appointments and cancellation fees. You are always welcome to call and double-check your appointments.

CELL PHONE ETIQUETTE

At Salon Aken, we strive to create a relaxing and enjoyable environment for all our clients. To help us maintain this atmosphere, we kindly ask that you keep your cell phone silent or vibrate while in the salon. If you need to take or make a call, please keep your conversation brief and at a low volume to avoid disturbing other guests. If you wish to enjoy entertainment on your device, please use headphones and keep the volume at a level that does not disturb others.

LATE/TARDY POLICY:

We try to accommodate guests who are running behind schedule, but tardiness can delay our team's day and affect other guests' appointments. We generally allow a 10-minute grace period, after which we will call to check in on you. If you cannot make it in time for the full service, you may have to forego parts of the service to stay within the allotted time. Please call us if you think you might be late.

GUARANTEED SERVICES:

We strive for 100% guest satisfaction with our spa and salon services. If you are not satisfied, please contact us within five days of your appointment to schedule a free-of-charge correction. Issues reported after five days will be assessed on a case-by-case basis.

GUARANTEED PRODUCTS:

We want you to be happy with your hair products, and we will accept returns within 14 days of purchase, as long as the product hasn’t been used and is the remaining original amount and you have a receipt.

DEPOSIT FOR SERVICES:

Hair extension deposits are non-refundable.

Thank you for your cooperation and compliance with our policies. We appreciate your business and always strive to provide the best service possible.

Salon Aken Text Marketing Policy

Effective Date: 02/01/2025

At Salon Aken, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with our website, services, and text messaging platform.

Information We Collect

We collect personal information (name, email, phone number), usage details (browser activity), and text messaging information when you opt-in.

How We Use Your Information

We use your information to:

• Provide salon services and updates.

• Send promotions and appointment reminders.

• Improve your experience.

Sharing Your Information

We share information with trusted service providers (e.g., scheduling software, and payment processors) solely to deliver our services. We do not sell or share your information for third-party marketing purposes.

Text Messaging Consent

By opting in, you agree to receive text messages from Salon Aken. You can opt out anytime by replying "STOP."

Security and Rights

We use reasonable measures to protect your data. You can access, update, or delete your information by contacting us.

Contact Us

Salon Aken
5666 N. Clark Street Chicago,

IL 60660
info@salonaken.com
773.739.9291

Updates to This Policy

We may update this policy periodically. Please check back for any changes.